Welcome to Sterling's client access portal.
Please note that in order to log into your client portal, you must use your email address that is on file at Sterling
A Message to our Clients from Sterling Mutuals
Just like you, we are doing the best we can to navigate the uncertain times that COVID-19 has created in our day to day lives. We encourage you to prioritize the health and safety of you and your family.
In a rapidly changing environment such as this, access to advice and expertise is essential. We remind you that you may have discussions with your Sterling advisor via phone or video conferencing in addition to meeting in person. Some clients have asked what they should do to protect themselves under the current market conditions. As a general rule, you should stick to the plan that you and your advisor have already put in place. Part of the reason you have a financial advisor is for times like these – to help you put short term market fluctuations into context against your long-term goals.
At this time, Sterling Mutuals head office plans to maintain standard business hours and to monitor the ongoing situation. Thanks to the benefit of technology, a significant number of our staff have the ability to work remotely. We do not expect any significant disruptions to the services that we offer you to occur.
In times of uncertainty, it is paramount that we trust and support each other. Let us continue to do so and move forward together.
Sincerely,
Nelson Cheng, CEO
Notice: Your monthly eStatement will be delivered on the 20th of every month.
In the event you are having trouble, please use the "forgot password" function to obtain a new password. For any clients sharing an email address, a new password must be obtained to ensure each login ID is unique. If issues persist please contact our support staff 1-800-354-4956 ext 4.
Annual Audit: > Our auditors are conducting their annual examination of our broker/nominee accounts as of the close of business on June 30, 2020. Please check this statement against your records. If any discrepancies are found please contact our auditor Kathryn Mitrevski, Senior Accountant, Baker Tilly Windsor, 325 Devonshire Road, Suite 200 Windsor, On, N8Y 2L3 Phone: 519-258-5800 Fax: 519-256-6152 Email: kmmitrevski@bakertilly.ca
I have entered my email and password but it says I already have a session live.
This can sometimes occur after a password reset or if you had recently left the website without choosing to log out. To correct this, simply select the LOGOUT button provided on the screen at the time of the alert. This will log you out properly, allowing you to re-enter the information and successfully obtain access.
I have forgotten my password, but when I complete the reset I do not see anything in my email inbox.
This may be because your email provider is viewing the email as junk mail or “spam”. This may cause a delay in receiving the password reset message and usually results in the message being placed in your Junk Mail folder. Please give the reset password email up to 10 minutes to arrive before requesting a new password reset. Be sure to check your junk mail or spam folder.
I share my email address with another user. Why can only one of us obtain access?
You are able to share a single email for multiple user accounts. However you must make sure that your passwords are unique, otherwise it will lock one of the users out. You can reset the password on either account, thus allowing for both users to obtain access. This can be done via the Forgot Password button.
I am typing my password in but it keeps saying it is invalid. What should I do?
This can be a case of the password or username being typed incorrectly in one of the fields (for example the Caps Lock on your keyboard is enabled). It may also be that you have mistaken the password for one used on another online account you may have. You can try typing the password into Notepad so the letters are viewable, and then copy and paste the password into the login screen of the website. If these tips do not seem to do the trick you can reset your password via the Forgot Password button.
I am trying to login with my email and I know my password is done correctly. What is stopping me from getting in?
This might be a case where you have changed email addresses but your email was not updated at Sterling Mutuals Inc. Since we use the email we have on file as your login, it is important that any change to your email address also be communicated to your representative so they can properly set this up on the system.
I have tried the tips above and nothing seems to be working. What can I do?
For this you may call tech support. Please be ready to answer a quick security question prior to completing a password reset and be aware that assistance can only be provided to the owner of the account unless permission has been given otherwise.